NotDeep operates the website www.notdeepshop.com. This policy explains what personal data we collect from you, why we collect it, and how we use and protect it.
1. Who we are
Not Deep is a streetwear brand based in Egypt. For any privacy-related questions, contact us at info@notdeepshop.com.
2. What data we collect
Order & checkout data: When you place an order we collect your name, phone number, shipping address, email address, and order details. This is necessary to process and deliver your order.
Payment data: Online payments are processed securely by our payment providers (such as Paymob). Your card details are entered directly with the payment provider — we never see or store your full card number. For Cash on Delivery orders, no payment data is collected online.
Account data: If you create an account, we store your login email and order history so you can track orders and check out faster.
Newsletter: If you subscribe to our newsletter, we store your email address to send you updates and offers. You can unsubscribe at any time using the link in any email.
Contact forms: If you message us through the contact page, we keep your name, email, and message so we can reply to you.
Cookies & analytics: Like most online stores, we use cookies to keep your cart working, remember your preferences, and understand how visitors use our site (via WordPress.com/Jetpack analytics).
Advertising: We use the Meta Pixel (Facebook/Instagram) to measure the performance of our ads and to show relevant ads to people who visited our store. The Pixel may collect information about your device and the pages you viewed. You can control ad personalization from your Facebook/Instagram ad settings.
3. How we use your data
- To process, ship, and deliver your orders
- To contact you about your order (confirmation, delivery updates)
- To provide customer support
- To send marketing emails — only if you subscribed
- To measure and improve our website and our advertising
4. Who we share data with
We only share your data with services needed to run the store:
- Delivery couriers — your name, phone, and address, to deliver your order
- Payment providers (e.g., Paymob) — to process online payments
- Meta (Facebook/Instagram) — advertising measurement, as described above
- WordPress.com / Automattic (Jetpack) — website analytics and infrastructure
We never sell your personal data to anyone.
5. How long we keep your data
We keep order records as long as required for accounting, legal, and warranty purposes. Newsletter emails are kept until you unsubscribe. You can ask us to delete your account data at any time.
6. Your rights
You have the right to:
- Request a copy of the personal data we hold about you
- Ask us to correct or delete your data
- Unsubscribe from marketing at any time
To exercise any of these rights, email us at info@notdeepshop.com and we will respond as soon as possible. We handle personal data in accordance with Egypt’s Personal Data Protection Law (Law No. 151 of 2020).
7. Security
We use SSL encryption across the entire website, and we limit access to your personal data to the people who need it to fulfill your order.
8. Age
Our products are intended for general audiences. If you are under 18, please make purchases with the involvement of a parent or guardian.
9. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.